Full service, great service - in Edgerton

By STEVE KNOX   Saturday, November 3, 2012 - 4:38 p.m.

I've been in the market for tires for a few weeks and I've scoured every ad, every website and asked a ton of people for advice. I thought I came across the deal of the season a few weeks ago...buy 3 and get 1 free! After watching the screen tally the shop charges and other fees the deal wasn't as sweet. It was then I turned to a local...in Edgerton. I gave Casey Burns at Burns Full Service a ring (actually a Facebook message).

As it turns out I have a connection to Edgerton. I know Casey's brother and worked with his Dad. While the connection was important, his prompt reply and extremely competitive price was what swayed me to take the 10 minute drive to the booming metropolis of Edgerton this morning. I walked in and was immediately taken back in time. It's a full service station complete with a table for the coffee clutch crowd. I felt at home.

I grabbed my paper, plopped in the chair and waited. For those of you who know me, I also asked questions. The pictures on the wall of race cars and family fascinated me. The air tools fired up and I heard the progress of new tires. A few minutes later the door swung open and I received some really bad news. Yep, the customer isn't always right (me - FAIL). I gave him the wrong tire spec. Crud! If I was anywhere else I probably would have been turned away until another day. At Burns, Casey jumped on the phone and found a better spec tire - and right size this time. The bonus (not for Casey) is that I received a road trip to the warehouse. We picked them up, headed back and within an hour I was on my way. Bonus trivia - in the 'day' Edgerton had 24 service stations. Yes, 24!

During my short wait it was interesting to see the folks wander in on a Saturday morning. Casey called everyone by name, oil was being checked at the pumps and I just soaked it in. Occasionally, my Dad mentions Ryan's Service Station. He worked there when he was younger but I never saw the station. I can only imagine it was fairly similar to Burns Full Service.

I know Davis Citgo on Racine still offers Full Service at the pump but there's just something about the building - and the owner in Edgerton that made my trip to Burns Full Service an absolute pleasure.

Take me back in time. What are some of your memories of service stations in Janesville before the garage doors were shuttered in favor of the convenience store?

Steve Knox was born, raised and landed back in Janesville. He encourages you to participate as he writes on Janesville and beyond as this Generation X guy supports his Janesville mission, global vision. Steve is a community blogger and is not a part of The Gazette staff. His opinion is not necessarily that of the The Gazette staff or management.

reader COMMENTS
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(10)
frogger
Nov 6, 2012 at 4:22 p.m.
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Yes etown but that was after he looked not local.

etown
Nov 5, 2012 at 7:26 p.m.
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edgerton is local

mls
Nov 5, 2012 at 6:58 p.m.
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Good article and good thought. I think some who commented on it missed your point. It is wonderful to know there is still a station like the one in Edgerton. I think the loss of "personal service" you were talking about is due to the fact that life has changed from being personal to impersonal.

frogger
Nov 5, 2012 at 11:28 a.m.
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Then go to the dealer where guys/gals know what they are doing and still get good prices for the tires.

kawisixer01
Nov 5, 2012 at 11:25 a.m.
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Frogger....$7.25 an hour...what exactly do you think Farm and fleet pays their bay full of high school/fresh out of high school kids?

frogger
Nov 5, 2012 at 10:38 a.m.
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sigma exactly- if you don't get the correct tire for your car you can lose gas mileage. The "fools" will sell you the wrong tire. Some use a special tire so the car "rolls" easier. IF you get the wrong kind to "save money" you will pay at the tank. And if the fool at the desk doesn't know any of these things- he will save you lots of money- lol

frogger
Nov 5, 2012 at 10:34 a.m.
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Steve. Steve, Steve- Quoted "buy local" so why didn't you try local first?
I hear the local Honda dealer gets good prices for tires;) Farm and Fleet or F&F.
The other thing having guys like NTB- fools who have no clue what they are doing. Why would they at $7.25 per hour.
Be sure to rotate every 6k miles is best for best tire life.

Sigma40
Nov 4, 2012 at 10:54 a.m.
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Anywhere else probably would have just put the wrong tires on your car and not told you.

ImJustSayin
Nov 4, 2012 at 5:39 a.m.
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Sounds like a great time Steve. The reason I like going to the barber that I do is because it's like going back to the "good old days" with a real straight razor, and everything.
Now for the due diligence that I know you always do:
http://youtu.be/mDgSk5xWkrI

equinox
Nov 3, 2012 at 6:43 p.m.
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Thanks for the review Steve! Many "gas stations" try to compete with the Kwik Trips of the world and we (well my brother and family) really try to emphasize vehicle, lawn mower, and power equipment service. Our mechanic has even been known to repair a wheelchair from time to time! Anyhow folks are always welcome to stop in and share their wisdom while they wait. They are always welcome.

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