gwendt- I second the Eagle Inn. Went for the first time a couple months ago. Very pleasant.

I just had to chime in before this turns over. Sherry at Basics Co-op IS customer service. I believe she is responsible for a good percentage of their business. Also Starbucks early morning crew. There is one woman who is really genuine and always makes our day off to a great start.

Oh! and Pelsue Orthodontics has a great office and a very professional and friendly staff!

I hope someone lets Dennis at Target know about all these comments! I once tried to send a compliment in to Target about him. They absolutely would not give personal praise to him. Instead they wrote back and said "all of our team members...etc." He is the first person I thought of also. And as for the other team members, some should be ashamed of themselves. I was there when some kids were being unkind to Dennis---and his team members did nothing to step in.

I have to agree that Culver's is one of my favorite places to go as they are friendly and clean. A clean restaurant is a huge thing for me! I really like Dennis at Target, Olive Garden, and the Milwaukee Grill. Donna at Phillips Furniture in Monroe is a gem to work with too!

one more try - Eagle Inn has a very good wait staff & a terrific owner who always shakes your hand when you are there. TREMENDOUS!!

"...one of my most memorable is Judy at the Pick N Save Deli Counter. She'd give my son a dollar every time she'd see him. Incredible!"

STEVE, there has to be more to this story!

CallitasIseeit,

Your calorie counts were for the 3 piece fish with the cole slaw and fries but at Culvers you can substitute many of the sides free for lower calorie alternatives.

So if you eat the 2 piece cod dinner with mashed potatoes, gravy and side salad without dressing, roll or tarter sauce, it is 1/3 of the calories you sited for a total of:
781 calories and 40 grams of fat.
http://www.culvers.com/menu-and-nutritio...

At any fast food place, it is about making smart choices. Most do have the options if you look for them. I lost over 150 pounds eating almost entirely fast food. It can be done with smart choices.

How cool is that - when I read this, I immediately thought of how much I enjoy seeing Dennis at Target, and I see that the rest of you agree ! He must be the friendliest guy in town!

Actually frogger...the parts they put on were part of the door trim and didn't even match the other side. After telling me GM didn't make that particular part anymore I called GM myself and found that to be false.
I picked up the parts myself from Busweiser in Beloit and took them to Pernat to be changed out correctly and reimbursed.
Like I said, he was pretty embarrassed to be caught in that situation.

"jvilletech
Aug 11, 2012 at 4:30 a.m.
Suggest removal

It's nice to see a positive blog along with the majority of the comments being positive. It seems like we are so quick to rant about bad customer service but you dont hear people rave about good customer service very often. Maybe if more positive feedback was given workers could build on what they are doing right. Excellent topic."

Those are just the stats.
For a bad experience people will tell 10 people. For a good one they only tell 1 person.

I was going to mention Johnson bank on Wright Rd. I believe they are all as friendly too. I think they are know for this.

McCann's Garage always provided quick, accurate, & efficient repair of our vehicles. They are fair priced and honest. Always trusted them and they are just good, kind people. Now that I no longer live in JVL, I see how difficult it is to find a reasonable auto repair shop.

"theone
Aug 11, 2012 at 12:55 a.m.
Suggest removal

Pernots Auto tried to pull a fast one on me by using non conforming parts and then saying he couldn't understand why GM no longer made the compatible parts.

Found out later he just was using left over parts from another job and charging me for new.

When I found out what happened and called him on it he was pretty sheepish about it...but by that time he lost my business and that of everyone I knew."

This may have to do with your insurance. They tell you and make you agree to "they may use other parts" Just had this little conversation with State farm.

1slippery1
Aug 10, 2012 at 9:37 p.m.
Suggest removal

Thats all fine and dandy frogger, but not all car salesmen are the same. I went to bryden in beloit once about ten years ago. Was there looking for a used vehicle with my family. They were looking at our vehicle while I test drove a vehicle. Test drive, took 10-20 minutes. Couldn't get the keys to our car for almost two hours. Kids were getting hungry I was getting pissed. Needless to say, I never went back."
I agree that is bs. IT shouldn't be that way and does not have to be that way. It is NOT that way here. I always have said it is rocket science. Sorry for your terrible experience that gives us all a bad name.

Another vote for Dennis (the cart guy) at Target - also, Johnson Bank employees and the staff at Ace Hardware, both downtown.

jvilletech - it is great to see positive comments :). My other WOW moments have been with Jay (cart guy) at Farm and Fleet, Bill and Erika at Mac's, Edmund at IHouse, Jim at West Court Dairy Queen, everyone at Mocha Moment and one of my most memorable is Judy at the Pick N Save Deli Counter. She'd give my son a dollar every time she'd see him. Incredible!

It's nice to see a positive blog along with the majority of the comments being positive. It seems like we are so quick to rant about bad customer service but you dont hear people rave about good customer service very often. Maybe if more positive feedback was given workers could build on what they are doing right. Excellent topic.

On the other hand...Utzig auto body fixed a small scrape for us and never charged a penny. They are great to work with.

Pernots Auto tried to pull a fast one on me by using non conforming parts and then saying he couldn't understand why GM no longer made the compatible parts.

Found out later he just was using left over parts from another job and charging me for new.

When I found out what happened and called him on it he was pretty sheepish about it...but by that time he lost my business and that of everyone I knew.

Talk about WOW service, I didn't know the size of a washer needed for a leaking faucet, so I brought the whole faucet in to Dave's Ace Hardware in Milton. He changed the washer as I looked on.

I have been to Culver's throughout the area, and I have consistently found excellent service. I also like Cracker Barrel.

The cart guy at Target (Dennis) is really nice. He CARES that you shop there. I believe he has Autism too!

We took the twins to Olive Garden last night for thier b-day to get white noodles (her choice) & spaghetti (his choice) When he ordered a side of broccoli,(instead of fries or what ever kids normally get) the waitress was suprised. She found out it was thier birthday and made them an impromptu B-day card and had an extra treat (no charge) for them too.

CULVERS has great kids working there and it is CLEAN!!!!! I like going to the "blue oval"....

Steve, the young lady's name is Nikki. And I agree, Culvers has exceptionally great customer service. I was there when you were (i thought you looked familiar) & have to say this is normal procedure for all the workers there. Most are high school kids getting their first taste of the working world, and management is training them well! CONGRATS to Brian & his whole team!

Thats all fine and dandy frogger, but not all car salesmen are the same. I went to bryden in beloit once about ten years ago. Was there looking for a used vehicle with my family. They were looking at our vehicle while I test drove a vehicle. Test drive, took 10-20 minutes. Couldn't get the keys to our car for almost two hours. Kids were getting hungry I was getting pissed. Needless to say, I never went back.

I had a wonderful WOW moment at St Mary's Janesville hospital. The Valet service was the best first impression I have ever had for a facility like the hospital. They were quick and courteous even though it was raining very hard, they took care to not get my seats wet, to make sure I was able to exit my vehicle without getting overly wet. The gentleman that took my name, used my name which was nice, asked me if I knew were my appointment was and when I picked up my car-- which only took a couple minutes because he RAN all the way out to get it!--he asked if I needed directions to my next destination. That was amazing! Many hospitals and larger facilities like hotels have valet services but I have never had someone responsive as to ask if I needed directions when I was LEAVING their place of employment. Good Job Guys (and gals) of St. M's valet services. I'll be back!

hhoufe- Pennot. Yes lee does a great job.
usaret- true. I wait on people and they sometimes come in with the "I hate car people attitude" I am not an idiot and wont treat you like one. We don't deserve that. We will say hello and they downright ignore you. If you don't want to talk to us don't get out of the car. I understand lots of car sales people are idiots but not all. IF you want to buy a car we are here to help you and you cannot buy a car w/o us. So please just smile and say hello back, thanks. I see people RUN when we come to greet them. We are just here to help. If you don't see something it might come in next week. You just dont know and neither do we. If you give a name and a phone number we can tell you when it is here. It may just be inside. Just let us help.

If you want great service be a great customer. Works wonders for all.

Whenever I stop back to Janesville to visit and take my parents out to dinner, we usually go back and forth between Italian House and Cozumel. Both fantastic customer service!

Great story, the only thing I hope for is that people like this young lady ar rewarded in the form of a raise and not just a Thank you from there managers and owners, to many times people are overlooked at the work place and that is the reason for shotty service, I'm not saying that it is right but everybody likes the occasional pat on the back and sometimes that starts with management not doing there job to lift the moral of the employees.

Itailian House, Mac's SE Carpet Cleaners, Target cart guy and pharmacy staff, Red Robin, Culvers, Anchor Bank, Mt Zion vet, Threads to name a few!

WHBM is White House Black Market located at Greenway Station in Madison.

Last WOW customer service I've had was at Pinot's Auto shop in Janesville. Lee is top notch and for once I didn't feel like an idiot or like I was getting scammed in an auto establishment as a woman. .HIGHLY recommend it !!

junegirl- I think the same girl waited on us. Smiles, observant, happy to be there. Dark long hair I believe,young and thin. She did forgot my wine once but it happens. She very very apoligetic for the mistake and got it asap.

oldvet- another clueless at sears "unice" sp?
Not sure if she is still there. Has been there plenty long enough to have a clue by now.

yes anybody what is "whbm"

My air conditioner went out during the last hot spell and was leaking water in the basement. I called Lloyds Plumbing at 11:00 pm when I discovered the minor flood and the dispatcher said a technician would call. Their guy called about 30 minutes later but said he was in bed and too tired to come that night and that I should turn off the water to the house and turn off the air conditioner and call back in the morning. I called Quigley Smart instead and they were there almost before I hung up the phone. Two very different "WOW" service experiences for the same problem.

Target Guy's name is Dennis. He is AMAZING! He reminds me to smile that that life is good - even at work!! Also the pharmacists at Target are always smiling and kind.

I think that Cozumel has the best service in town. Perhaps I go there too much but when I see some of my favorites out and about around town, they recognize me and say "hi". THAT is customer service, remembering a face even when you are outside of work. I love COZUMEL!!

I picked up a pizza at Romano's in Janesville the other night. I was impressed that both the owners greeted me and even the guy making pizzas said hello. Very friendly and the pizza was perfect!! I will be sure to go back.

Other honorable mentions go to: Edmund and his staff at Italian House, the guy checker at Hobby Lobby, and the bus-girl at Cranberry Creek in Madison. The tellers at Anchor Bank are great as well.

Thanks for the blog, great topic, Steve!!!

Culvers has always had outstanding customer service, as far a fast food the only comparison I have experienced is In n Out Burger out west. outside of the food business the last good customer service I recieved was Jaime's cutoms motorcycle shop in Big Bend which was the complete opposite of the service I got at the shop across the street.

(MyBlueEquinox)...Before my last experience I would have agreed....but this past time was pretty awesome...whatever they are doing is working and has at least for me made a huge difference this time!. I cant say enough about how impressed I was.

nicksmom, what is WHBM?

bilbo438....I agree, the Charter technicians are awesome efficient and friendly. I just hope that you never have to call Charter's Customer Service line for a problem. They are the rudest customer service people on the planet!

For a couple of years now, my best friend and I have met once a week for leisurely dinner/gab fests at westside Culvers, and I've always found the staff remarkably personable, cheerful and accomodating. It reflects well on the management that they train to create such a good atmosphere as well as prompt and tasty food - it's made us loyal customers

Charter Communications!!! They recently came out to my home to install thier new DVR product and my expierience was AMAZING! The gentlemen that came out was extremely helpfull and made sure I had everything I needed. He also explained how they are transforming thier company and focusing on providing the best customer service in the nation he said.....and he sure delivered. WOW.....best experience I have ever had as a consumer. I will never ever go back to Dish or AT&T again...they were no where near as professional as the Charter technician was!

A few others to echo:
The counter guys at the Post Office; John and the other fellow with glasses. John always has a little extra time for kids that come in~he's like Santa to them!
& the TARGET GUY!!! He just makes me happy!

Nice story...and a real credit to Culver's....

We have had great customer service from Symdon Chevrolet in Evansville. Both in the sales and Service departments. Hank in sales and Dave in service has never steered us wrong and always answers our questions honestly and quickly and never have they used high pressure sales tatics unlike some of the other dealers in Janesville, not to mention better prices.

Best ever: The plumbing Gal at Menard's. She is very knowledgeable, very cooperative and very helpful.

Worst ever: The lady named Bev at Sears optical Department on the second floor. She is uninformed, inept and hasn't a clue as to what the H**l she is doing.

Captain Clean -- Although it's been a few years since we've used them. Both times with different guys were AMAZINGLY friendly, talkative, polite, professional, etc... Basically, everything an employer or customer would want from a worker.

My last wow (bad) was Fazoli's. There was a couple in line ahead of me and either they were training a new checker or the couple had a really long order. I must have stood in line waiting for at least 10 minutes. I gave up in frustration and went next door to Perkins.

I agree on Culver's, the staff there is amazing. I love the staff at Kealey pharmacy, they are more friendly than Walgreens!

Mac's Pizza Shack....the employees from the owners all the way down to the table cleaners are some of the nicest people around. I have an enjoyable experience everytime I go there.

It must be a newspaper thing. The customer service at The Beloit Daily News is also poor. The impression they give customers is that they couldn't care less.

I thought David at AAA was just awesome when it comes to WOWing with his customer service. He always greets me as I walk in with a big smile and always makes me enjoy my visit there by offering more than I came in for.

YES.....The "cart" guy from TARGET is awesome and the nice guy from KMART (David) got married awhile back and him and the new wife moved down south somewhere. She was just as nice as he was!

Alrite, new topic----worse ever-----the McD at Kellogg and Center.

I'm a connoisseur of Taco Bell's as I have probably been to over 50 of them in my life time and Pontiac does have some of the better workers which is directly tied to the fact that they are one of the busiest in the nation. I can completely agree with people's comments about the Milton Ave. location as I have witnessed many of the issues that they are talking about, but I will say they still have some very good employees depending on the shift such as Erin who cashiers. However I think the worst customer service at a Taco Bell is in Beloit at the Pilot gas station off the interest. They are a franchised store versus a corporate store like the rest in Janesville. They have bad service, can not get an order correct, and the food is cold. I do not recommend that store at all.

Here are some of my other opinions on good experiences: Bill and Randy at Frank Boucher, anyone at the Looking Glass, Kevin at Reilly’s Sports Bar and Grill, most people at Frostie Freeze, O’Reilly’s Auto Parts, Jay at Ponderosa, and I will say Culver’s is up there too.

Bad experiences on services: Burger King on Milton Ave., Charter Communications office, Fifth/Third Bank (thankfully they are not near Janesville though) and of course everyone’s favorite…Best Buy and the lies some of the associates they try to tell you.

Two weeks ago, we went to dinner at Milwaukee Grill. I do not remember the name of our server, but she was fantastic. I ordered my entree without cheese, and she remembered that and did not put cheese on my salad! I had forgotten that cheese came with the side salad. It meant so much and proved that she really listened her customers!

The last time I was "wowed" by customer service was when I was at Culvers in Fort Atkinson yesterday.

Gotta say, we also had some great customer service at Culver's last Friday night. We were probably dealing with the same girl. Very sweet and helpful. We love the shopping cart guy at Target. He works his buns off and is always courteous. And customer service at Menard's has improved. We were there after our trip to Culver's last week and two different men on forklifts made sure to stop and ask if we needed anything. The guy on the one outside actually stopped, dropped his forks, and hopped off in order to help us. I was impressed.
.

Sounds like maybe customer service is turning around? I'm thrilled to see all the positive comments here and experience it myself.

“Hooters with kids?? Did I read that right?”

Yep. They are one of the most kid-friendly places I know. Anyone who thinks the outfits are a bit too risqué for kids must be keeping their kids away from the beaches, because Hooters outfits are tame in comparison to the swimsuits you’ll see. Very tame in comparison to beach volleyball on the Olympics, for that matter. If you haven’t been there, check your preconceptions at the door and give it a try. I bet you’ll be surprised.

I am going to give a list of places that I have been to that actually give me good customer service on a consistent basis: Red Robin, Olive Garden, Starbucks, GR's on Harmony, Dairy Queen, Target, the Humes Rd McDonalds,

Oh as far as taking your kids to Hooters, why not? There are a lot of people in this town who wear a lot less than the Hooter girls and they aren't nearly as nice.

I agree with many of you too. Hands down, the Target guy (for lack of better title or name)is the first that comes to mind. Businesses that top the customer service list are Dave's Ace in Milton, Culvers in Newville, Culvers on Milton Ave., and maybe even the staff at Noodles.

You know, everytime I see the Target guy he smiles. A genuine smile goes a long way! For him to be remembered, let alone mentioned by a number of people here should make him, his family, and Target proud! He works his butt off the entire time he is there and goes out of his way to assist you. Rain, heat, snow, and I would guess some degree of exhaustion based on his go-go-go work ethic never appear to effect his ability to smile and say hello. He all but runs to you to take your cart when you are done with it in the parking lot, and rushes to offer you one when you enter. He even wipes carts dry after a rain!

Steve - Thanks for the very nice and positive article giving praise where it is due - I hope it gets back to this nice woman and she gets the recognition she deservers.

Frogger – Say hello to Freud for me! ; )

i wish the gazette would take some lessons in customer service. last time a placed an ad, they were about as friendly and helpful as a cobra snake. the person taking payments wasnt any better. to top it off, they screwed up my ad for 3 days out of 5days.

One more Caroucel Consignment

hooters I mean not hotters lol

jvlborn- yep- a bit weird but look at all the hotters in the JSD !!!! So if they are 20,30 or 15 what does it matter?

There is also a guy at home depot. He brings in carts and other misc things. Has a bit of a speach impediment(sp). ALWAYS says hello and asks if you need help finding anthing or loading. Very nice man. About 30-35 I would guess.

Hooters with kids?? Did I read that right?

I was in Janesville visiting a couple of months ago, and I went to the Olive Garden. The waitress we had was one of the best I've encountered. She was fast, courteous and even offered a bit of humor during the meal. I am looking forward to eating there again when I get back to Janesville in a few weeks!

There’s a young lady working the paint dept. in Home Depot with dark hair and lots of tattoos. I approached her expecting to get some goth attitude, but she couldn’t have been friendlier. It took over an hour to match the paint I needed, but she was not only patient but a perfectionist who insisted on getting it just right. When I finished painting and it dried, the match was absolutely exact – you cannot tell the old from the new. If I have to match paint again, I’d wait until she was working!

Hooters is always exceptional. When I’m there with the family, our waitress takes time to make the kids feel welcome and comfortable. When I’m there solo to watch a game, other waitresses will stop by to say hi and ask how the game is going, as will the manager. Of all the places we go, I always leave the highest tips at Hooters because I get the best service there, bar none.

Cozumel is hot and cold. Some waiters take our order and disappear, leaving the chip basket to empty and get lonely. Most though will keep the chips and salsa full, and give the kids so many free soda refills they practically float out of there. Fortunately the food is good enough that we’ll take our chances with the service.

I remember the first year Culvers did the walleye in the spring...thought I had made a mistake going there Friday night with the cars backed up both directions on the frontage road on Milton Ave. I counted cars....I was the 15th car, and they got through a car every MINUTE! I told the girl at the drive through they were doing an awesome job. Note also the order was right, and she was still being perky and friendly. They also have a shift leader there, a petite blond woman, who is always top of the line. I enjoy volunteering there for Scoopie nights for my kids' school.

There once was a clerk at KMart - -David, I believe - who always went out of his way to greet the customers or help them out. I haven't seen him since Thanksgiving, though, so I guess he moved on.

reesepeices- tell me more about the Rest in Fairview mall please. Haven't heard of this yet. thanks

Cluvers are ones that know how to make my favorite a chocolate soda, no matter which employee makes it they are always the same.

I no longer live in Janesville, but I had an occasion recently taking an elderly friend in a wheelchair for lunch at the Cracker Barrel because she wanted the catfish (delicious). Our waiter was a young gentleman, and I do mean gentleman, who was very helpful and attentive throughout our meal. He treated us like queens!!!

doglover and sigma I agree the Taco Bell on Pontiac had some of the most polite and friendly employees. I even told the manager that. I can't wait for that store to reopen hopefully with the same crew. Taco Bell Pontiac my Kudos please reopen soon.

The gentleman who works in the lawnmower dept. at Home Depot in Janesvlle has always offered top-notch customer service.

Even though the post office might not have a great reputation, I find the bearded fellow behind the counter(Janesville) to be very efficient and knowledgeable and helpful.

The True Value on Center Ave. has some pretty knowledgeable people there. They always ask if I need anything and if they're not helping other people will take me back to the aisles and help find what I need. When you need something hardware-like that's small, they're the place to go.

While I'm not in the Janesville area anymore, I did want to mention a lovely girl who waited on me and my sister here at the Appleton Red Robin. Polite, kind, well-mannered and with a sense of humor (also had the greatest green eyes we'd ever seen!) Being the cheapskates we are, we ordered a fish dinner to split; she was nice enough to bring them both out on separate plates as if we had ordered them as two meals. Wonderful service!

One of the hardest parts about working in Customer Service was overcoming (what I perceived) as customers expecting bad service. If a part of their visit wasn't up to their expectations or had questions, often they would come to us with "guns a blazing", expecting to do battle, I suppose. I blame this at least partially on receiving poor service else where, so they seem to expect to have to make a stink to get some deserved friendly service.
I have had some great customer service at, of all places, McDonalds on Center Avenue. The drive up crew in the morning are friendly and upbeat, certainly above par for fast food drive through. We recently visited the new restaurant in the Fairview Mall and were impressed there as well.

The girl at Looking glass with long brown hair and tatoos. THe other girl with shorter dark brown hair. ALWAYS great service with a smile!

The plumbing guy at Home depot has always been very helpful to me. It is fella like him who IMO make them a step ahead of other home improvement stores. their heads of departments seem to all have been masters of the trade at one time. they tell you what you need, how to install it, and how to avoid common do it yourselfer's mistakes.

Another situation has bothered me for years, and I wonder if anyone else has noticed it. Why does Shopko(in Janesville) always seem to have only one or two checkout lanes open?? It truly has kept me from going there to shop as often!

I agree about Culver's having outstanding customer service! I've never had a bad experience there.

WOW- you are still blogging

Dave's ACE in Milton is the BEST ! Never have been disappointed in service there, always a smile and friendly & knowledgeable attitude. They have a great commitment to the community and especially area youth.
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Culvers employees are always courteous, friendly and willing to go the extra mile for you... not so with many of the other fast food places I have gone to. Maybe it is because Culvers originated in WI that they have that hometown feel to them, where everyone matters.

The consignment store across from the mall in the little mall. Great service. Said hello to everybody. IF your hands got full she hung things for you in fitting room. Way different than the one by Craig. They hardly say boo to you!

The Beloit Menards employees are top notch!

The Target Guy rocks. Also a standout is Diana at Ace Hardware downtown. I don't think there's anything about hardware that she does not know.

I would have to agree about the Taco Bell on Milton Ave. Tried one of those chicken flat breads once. My mistake was ordering at the drive thru. Found out there was hardly any chicken in it but did not had opportunity to complain as I had already driven away. Another time I was in the place to eat, it took FOREVER to just get a crunchwrap and it wasnt that busy. The 3 gentlemen eating to my left were also getting impatient for their food. When they did get it, it was incorrect and one took it back. The person who I think was the manager was so rude and threw the tray of food in the garbage under the service counter. I dont remember what the manager said, but I remember thinking, WOW! Hopefully the same employees will be back when they reopen the Taco Bell on Humes. Those employees have always been more polite than the other stores. No interest in revisiting the Milton Ave store.

My last WOW customer service experience was on Saturday, also at the Milton Avenue Culver's. I used the drive thru and was struck by the friendliness of both employees who served me. The food is always good, but this is what keeps me coming back.

I also visited Dave's Ace Hardware in Milton that day. Had never been, but I immediately understood why everyone says its the best locally owned business around. The super helpful and friendly staff, plus evidence of their commitment to the community will have me drive the extra 10 minutes from now on.

Between the two, I felt like I lived in Mayberry on Saturday. Great topic, Steve!

This morning - a young man in the Dunkin drive through on Milton ave was so nice...I even filled out the online survey so they'd know!

I really love Hesser Toyota. They are very thorough and professional and they are honest with you about repairs that need to be made and those that can wait. The price is fair also because once I needed an expensive repair and got an estimate from them and then checked with a couple of the generic places and they gave me a higher price for the repair. When I have had service done the owner has even followed up to ask if i was satisfied with the repair work. They also have a Keurig coffee machine and coffee choices for customers, a nice computer to use and 2 nice sitting rooms to wait while repairs are done. Some of the other places really make you feel like you are waiting in a garage and I just don't feel comfortable there. I will always go back to Toyota. Finally, a place I can trust!

Taco Bell has the worst ever. The one on Milton ave put like 1 teaspoon of meat on the tacos and When I told them there is hardly anything on my tacos they said that is how they make them. When I pointed out the picture on the menu of a half full of meat taco they laughed and said the pics are never right. They were rude. The one on court st isnt much better. The one on Pontiac before they tore it down was very good and the people there were nice.

Great story! Customer service is certainly in a death spiral. I love the sales people at WHBM. They're amazing. I'm normally not one for having people help me pick out clothes & bother me while I'm shopping, but that store is pure shopping bliss.

I remember as recently as the 1970s when the typical bartender in Janesville would actually have a conversation with you. A glass of beer was 20c and they acted liked they actually cared that you were there. Today everything costs ten times as much, and many service people act like you are interrupting their personal time. They have private conversations with other employees and speak at full volume in front of customers. Sigh.

Just never look at the nutritional detail of that fish dinner.

2156 Calories and 139 grams of fat.

http://www.culvers.com/menu-and-nutritio...

I find a certain cart person (I do not know what they call them) at Target to be the most friendly person out of all employees there. I think if you have ever been to the Target in Janesville, you know who I am talking about. This gentlemen is always getting carts, rain or shine, offering you a heartfelt welcome when he sees you, and a smile that seems to never end. I do not know who he is, but every time I go to Target, with him there, it seems to make my visit a little more pleasant.

I have noticed for years that Culver's is several steps above your usual "fast food" joint. From the caliber of their employees, to the cleanliness of their stores, to the quality of their food. And, they DO have good fish!
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In a world of zombie store clerks and employees everywhere you go, someone like this person you describe stands out like a shining beacon. We can all learn a lesson from her exuberance and realize it's not all about your position, it's what you make of it and it sounds like she's making the most of it...kudos to her!!!

but dont forget the customers and the feeling that they are always right. you eat two thirds of you meal then come up and say it was wrong and you want a new meal at no cost. customers are getting more rude everyday and think that it is ok. all of this reality tv and it shows people acting up now everybody thinks this is ok.