Charter will not restrict access channels

By FRANK SCHULTZ ( Contact )   Wednesday, Sept. 3, 2008
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— Local cable TV watchers will get to watch public-access channels no matter what kind of TVs they own, according to Charter Communications.

Charter stirred up protests from the public-access channels—including Janesville's JATV Channel 12—in July when it announced it would move those channels to a tier where only digital TV sets could receive them.

Charter now says it has found an engineering solution that will allow both analog and digital TVs to receive the public-access channels.

The original plan would have required customers to have certain kinds of digital TVs or a Charter converter box to view the public-access channels. Those channels are moving to the digital portion of Charter's lineup. A box costs $5 a month.

Starting Tuesday, Charter says it will offer local public-access channels on its digital tier, between channel 979 and 999. However, Charter also will continue with JATV and the Janesville School District station on channels 12 and 13, where they are now, said Charter spokesman Tim Vowell.

Only analog TVs will see channels 12 and 13, while only digital TVs will receive the digital telecasts, Vowell said.

Then, on Sept. 30, the local channels will move to another part of the analog tier, between 95 and 99, so they'll continue to be available to both digital and analog TVs.

JATV station manager Judi Kneece was pleased, although she said the plan isn't ideal.

"The biggest issue for me was that our viewers were going to be compromised, and half of them wouldn't have access to us unless they spent more money, and we didn't think that was fair to them right now," Kneece said.

"In the best scheme of things, it would be great to leave us where we are. However, they were listening to their customers and the PEG (Public, Educational and Government) channels in keeping them on a tier that everybody would have access to without the digital equipment, and that's important," Kneece said.

Charter said it is making the changes to make room for more high-definition channels.

Charter points out that the new, digital "Public Affairs Neighborhood" channels will be very close in the lineup to TV stations that cover local news. The "neighborhood" will include Wisconsin Eye—which is already at 995—and the C-SPAN channels.

Charter planned to announce changes in a mailing to customers this week. Changes will include the addition of five new, high-definition, or HD, channels next month.

"We believe delivering more HD channels to our customers is the right thing to do and properly responds to the many requests we receive from our customers," Charter said in the news release. "We have also designed a plan that accommodates the needs of our non-digital customers, in helping them ‘bridge the digital gap' relating to the viewing of PEG channels, before incorporating digital TV technology into their home."

CHARTER CHANGES

Charter Communications plans these changes to its channel lineup:

Tuesday—A "Public Affairs Neighborhood" that will include local public-access channels as well as C-SPAN2, C-SPAN3 and Wisconsin Eye will become available on channels 979 through 998. These channels will be available only to customers whose TVs can handle Charter's digital signal or who rent a digital converter from Charter. This service will, for the first time, include public-access channels from neighboring communities. At the same time, for analog customers only, the local public-access channels will stay right where they are. In Janesville, that's channels 12 and 13.

Sept. 30—The public-access channels for analog TVs will move to channels 95-99.

Early October—Five new high-definition channels will be added. They are TBS-HD, Animal Planet-HD, Smithsonian Channel-HD, In-Demand-HD and The Movie Channel-HD.

reader COMMENTS
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(9)
svrwthr
Sep 4, 2008 at 2:25 p.m.
Suggest removal

Charter is filling in channels 41 and 50 that are blank by moving channels down from upper channels. Instead of 75 channels on extended basic there is 72. Open your mail that came the last few days from charter and read the realignment. An addition to those other complaints is they took TV Guide channel and put on channel 98 and now are required to have digital to see the only TV Guide on air. Kind of stupid having the TV guide channel on a tier that shows whats on through the digital box. I don't want or need the Janesville gazette nor do I want another tier that requires a box in each room to look what is on. I want the TV Guide channel that provides some entertainment while while watching the scroll to see whats on right where it belongs, on the extended basic. If they don't do something soon, and provide us with better service on extended basic for the outrageous price they charge, then I will be going back to Dish out of spite and suffer with the interruptions experienced with a dish during storms and having to use a box anyways.

KathrynSullivan
Sep 4, 2008 at 10:05 a.m.
Suggest removal

I'm switchin - probably to Century Tel... Cost savings of at least $75.00 on the bundle while adding more channels. Charter wouldn't meet the price. How lame!

miyata312
Sep 4, 2008 at 5:39 a.m.
Suggest removal

Nice. Now whats going on 12 and 13? Dead air like 15, 16, 18 and 41?

Now how about putting the channels that were removed back on these? TVguide back on 12, G4 on 13, toon disney on 41, gsn on 15, lmn on 16. Keaves 18 for another channel.
.
We lose channels but yet have to pay more. Never seen a company put so much effort into driving customers to a competitor.

chelleandlou
Sep 4, 2008 at 12:26 a.m.
Suggest removal

Yippee I watch them all the time.....NOT. Channels I don't watch and can't stand (Like HSN, The Golf Channel, QVC, Jewlery TV...etc. are readily available, yet channels that I or my family watch and enjoy like GSN, LMN, Toon Disney, and SoapNet were moved so digital equipment is required. The tv in my bedroom is digital; however I can't get any of those channels; I do get them with the digital box on the living room tv. How stupid is that?

On the new channel line up I just got in the mail there are only 11 of 50 stations I watch (22%) for the expanded 29 of 55 (52.7%). That means my family and I watch 38% of the channels available to us without the digital equipment (we have 2 tv's without the box).

I don't know of many seniors or kids who watch the public access channels...I'm way past childhood and I don't watch them. While I agree they should be accessible, I think Charter needs to think outside their tiny box and realize that some of the other channels would be better suited to the Basic and Expanded Basic availability.

brittzam
Sep 3, 2008 at 10:56 p.m.
Suggest removal

Turn off your sap a.k.a secondary audio..... You should then have sound. The problem is with the set up of the TV. As far as the JATV and School channels that is controlled thru the school district. Everyone has complaints about cable or satellite. Either way its a preference and nothing is perfect.

tjncj
Sep 3, 2008 at 7:42 p.m.
Suggest removal

Yes mstried, I have no sound on my non digital TV for those two channels as well as the weather channel.

mstried
Sep 3, 2008 at 7:25 p.m.
Suggest removal

What about the sound on CNN and The Big Ten Network? Is anyone else having trouble with the sound on those two channels?

insightfullone
Sep 3, 2008 at 11:01 a.m.
Suggest removal

We really need to get another cable company(ies) in this area. Charter's service is awful and it's expensive but what choice do we have beside a dish. They have us on strings like puppets.

irishbychoice
Sep 3, 2008 at 10 a.m.
Suggest removal

OK, Charter, how about fixing the SOUND on Channel 13 (the School District of Janesville public access channel)? I have digital cable, Channel 12 has sound, Channel 13 has no sound, and it affects every TV in my house. I KNOW it's a problem with the Charter feed.

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