Hard drive crash cripples police records system
JANESVILLE--Computer problems have frustrated Rock County law enforcement officials since a hard drive crash Friday snarled their records system, an official said.
A hard drive failure Friday morning affects the records management system used by the sheriff's office and police agencies around the county—including in Janesville, said Dara Mosley, public safety systems manager for the county.
A second hard drive, which was supposed to start working if the first one fails, did not take over, Mosley said.
Law enforcement agencies didn't have any access to the records system for a day and a half, he said.
Officials are working on the problem and hoped to have it fully up and running by the end of Tuesday.
The problem affects law enforcement records—not how police are dispatched, Mosley noted.
Though some reports from the days before the crash were lost, he said, officials have been able to put them back into the system. To Mosley's knowledge, nothing was lost permanently, he said.
Nine Rock County law enforcement agencies moved to a new records-keeping software program earlier this year, at a total cost of about $700,000, officials said.
But the new program wasn't to blame for the crash Friday morning, Mosley said. The equipment was what failed, he pointed out.
“There's no problem with their software, it was strictly a hardware issue,” Mosley said.
Rock County law enforcement agencies that don't use the software, including police in the villages of Clinton and Orfordville and the town of Turtle, have not been affected.